Frequently Asked Questions

About Asia Air Ambulance

Asia Air Ambulance is headquartered in Bangkok, Thailand, and has an affiliate agreement with Fox Flight Air Ambulance, located in Toronto, Canada.

While focused on the Asia-Pacific region, Asia Air Ambulance can provide aeromedical transfers to patients worldwide.

You can contact Asia Air Ambulance offices 24 hours a day, seven days a week by telephone, fax and email.

Asia Air Ambulance
599/59 Ratchadaphisek Road
Jatujak, Bangkok
10900 Thailand

Phone: +668-9896-9000
Email: operations@asiaairambulance.com
Representative: Sudarat Prapairat, RN

We offer a number of emergency medical transport and international patient transfer services, including air ambulance transport, critical care transportation by land ambulance, and commercial medical escort.

Our fully licensed, certified and highly experienced personnel include ACLS-trained physicians, nurses, respiratory therapists, and paramedics dedicated to safely transporting patients that require urgent medical care.

Getting Started

An air ambulance is a dedicated aircraft for patient transport with medical equipment onboard, staffed with specialised medical personnel.

If your patient is unable to sit upright aboard a commercial aircraft or requires specialised critical care staff or equipment, then an air ambulance is recommended.

We are able to move most patients once they have been stabilised in a hospital, though continued medical care is still required.

Once we have the patient’s information, including his or her destination medical facility, our chief flight nurse will arrange all patient flight details, including:

  • Reviewing patient information
  • Contacting the destination medical facility for an up-to-date medical report
  • Consulting the medical director and assigning appropriate medical staff
  • Arranging or confirming the receiving medical facility information

Asia Air Ambulance provides bed-to-bed service for patients requiring medical transfer, including ground transportation, for individual patients and their families, as well as medical transfer services for hospitals and insurance companies.

In this service, also referred to as “bed-to-bed” service, our medical crew arrives at patient bedsides at the sending medical facility. The crew then escorts patients to the airport, accompanies them throughout the flight, and then travels with them to the receiving medical facility. Once patients arrive at the destination medical facility, transfer of care is complete.

Money Matters

All costs and related fees are included in the quoted price, which is generally provided in US Dollars (USD). However, if other currency quotes are required, we can also provide such conversions upon direct request.

Our quotes are all-inclusive, meaning they cover all expenses and fees, including aircraft mileage, flight crew, medical staff, landing fees, ground ambulance transportation, and taxes.

All costs -- including ground ambulance transfers -- are covered in our quotes.

Yes. All expenses and costs are included in the quoted price.

Typically hospitals and/or insurers, as well as private individuals and their families use and pay for our services.

We accept all major credit cards (Visa, MasterCard, American Express), wire transfers, bank drafts, and certified cheques.

Air Ambulance/Aircraft Questions

Asia Air Ambulance has a perfect safety record. We have never had any type of aircraft incident or accident.

No, we are not a third-party broker of air ambulance services. All patient transfer details, logistics, and medical services are handled exclusively by Asia Air Ambulance staff from the beginning to the end of the transfer. We utilise contracted, preferred aircraft, and flight crew providers that have been audited by EURAMI as part of our accreditation process.

We select the most appropriate model for each patient based on flight range, space requirements, and equipment needed.

Medical Personnel/Equipment Questions

At Asia Air Ambulance, quality of care is our first priority. Our staff is professional, knowledgeable, and caring, with training in critical care and flight physiology, to provide the best medical care possible during all phases of patient transport.

Asia Air Ambulance has a full-time Medical Director available 24 hours a day, seven days a week. In addition, we also have a full-time chief flight nurse, who reviews and closely tracks all flights.

We employ state-of-the-art medical equipment for patient care, including:

  • Blood pressure cuffs
  • Bottled oxygen
  • Traction splints
  • Scoop stretchers
  • Aircraft stretchers
  • Cardiac monitor
  • Defibrillator
  • Incubation equipment
  • Ventilator
  • I.V. fluids and infusion pumps
  • Portable/mounted suction units
  • Medications, as required (basic, emergency and critical care)

Transport/Logistics

We can generally arrange for an air ambulance and make flight preparations within three hours.

Passengers travelling with patients are allowed one small carry-on item per person.

Our travel restrictions are in accordance with the departing airport’s rules and regulations.

Generally, we allow one travel companion to accompany the patient, but it depends on the number of medical staff required by the patient.